Water Department Water Department
content
Our Water Department is committed to providing safe, clean, and reliable water service to our community. We take pride in maintaining a dependable water system and delivering excellent customer service to meet the needs of our residents and businesses.
Our team is responsible for:
Maintaining and repairing water mains and service lines
Monitoring water quality and ensuring regulatory compliance
Reading meters and assisting with service connections and disconnections
Responding promptly to service requests and water emergencies
Billing Information
Our utility bills for gas and water services are issued one month behind. This means the bill you receive reflects your usage from the previous month.
Meter Reading
Our crews read meters between the 10th and 20th of each month to ensure accurate billing.
Billing Schedule
- Bills are mailed between the 3rd and 5th of each month.
- Payments are due by the 20th of the month.
- If the 20th falls on a weekend or holiday, the due date will be the following Monday.
The amount due must be paid in full every month. A penalty of 10% is applied after the due date. All delinquent accounts will be shut off. Reconnect fees
for shut off accounts are $50 for gas and $50 for water.
Payment Options
We offer several convenient ways to pay your gas and water bill:
In Person: Payments can be made at our office during regular business hours.
By Mail: Please mail your payment to the address listed on your bill.
Night Drop: A secure drop box is available in the drive-thru for after-hours payments.
Online Payment: You can also pay your bill online through our secure payment portal. Click here to be directed to our online payment portal.
We appreciate your prompt payment, which helps us continue providing reliable services to our community.
If you have questions about starting or stopping service, billing, or safety, please contact our office—at (217) 267-7911.
Section Tools
Hello
What is a Passkey?
Imagine signing into your account as easily as unlocking your phone—no more worrying about remembering or typing a password. A passkey is a secure digital key that uses the safety features in your device to keep your account protected. It’s designed to be both simple to use and highly secure.
Ready to experience a simpler, safer sign-in? Click the button above to create your passkey now.